Social & Recreation Officer

• Opening of the day-to-day float
• Welcome guests in person, by phone, WhatsApp and email. Provide directions and address all inquiries.
• Room Reservations / payments / check in /out: Assist guests in checking room availability using CIMSO system. Handle bookings, collect documents, process payments, generate invoices and manage refundable deposits. Assist guests with check in / check out.
• Guest Amenities: Issue car park complimentary tickets and facility passes.
• Terms and Conditions: Inform guests of the Terms and Conditions upon booking / check-in. 
• Fee Collection: Collect membership subscription fee, guest fees, towel charges and fees for events and mahjong room bookings.
• Guest Services: Provide towels to members. Ensure guests use appropriate attire in the gym and swimming pool. Count soiled towel and pack for laundry operator.
• End shift; Settlement and close the night audit.

Member Database Management: 

• Assist potential guests with applications of membership.
• Update the car plate and IU number database for new members and those with changes.

Emergency Response:

• In time of emergencies, communicate with staff, guests and assist with injuries and emergency services (ambulance / police).

Staffing:

• Ensure sufficient staff coverage during absences or illness.

Special Events:

• Support the setup and execution of SNR activities.

Shift Duties:

• This role requires shift work and work during weekends and Public Holidays.

• Minimum GCE “O” Level or equivalent
• Relevant experience at Hotel and Club’s Front Office operations is an added advantage
• Pleasant personality and able to work well with people at all levels
• Should be a self-starter and able to work independently
• Able to work irregular hours and on weekends
• Only Singaporeans

For keen applicants, kindly submit your resume to career@orchidclub.com